Diagnose Dan TSB

Our mission
Our goal is to create the best TSB program out there, tailored to meet the needs of a busy technician. This requires special search intelligence of the program and high-quality information with real life pictures in the TSBs. We want to offer the technicians a place to store information in an organized manner in a custom- made program. If you solve a difficult job today and get the same job tomorrow, you will with most certainty solve the fault much quicker the second time based on yesterday’s experience. But what if you meet the same difficult job in 2 years from now? If the fault has potential to be a TSB, our team will create a TSB, based on your challenging job, and share it in DDTSB under the correct car/model/engine and symptom. Imagine having a program where thousands of like-minded technicians from all over the world shared their experience in appreciation from all the TSBs (experience from someone else) already there. This is what DDTSB is all about. Being the platform where technicians share experience with each other in an organized manner.

Purpose of the program
The purpose of the program is to give workshops access to more information than what is already available today. The hotline at DDTSB (Elektro Partner) is one of the biggest in Europe and supports mainly aftermarket workshops but also many OEM workshops. Analyzing the data from all these questions in the hotline database, it’s very clear that despite workshops having access to OEM data, having an arsenal of different testers, and of course having a trained technician, there are still a lot of challenges that are not easily found like e.g., intermittent faults. We have the data to see these faults (trends) that many workshops struggle with, and we hope that by making TSBs on the most common faults, that our customers will find and measure the fault in a shorter time by using DDTSB as a first step to a diagnose. This will help the workshops to a more quickly and accurate diagnose and repair, leading to more satisfied customers and better business outcomes.

Difference between OEM TSBs and DDTSB
OE Manufacturer Technical Service Bulletins (TSBs).
These are documents that are issued by the original manufacturer of a vehicle or component to provide guidance to technicians on how to address common issues or problems that have been identified with the product. These bulletins are typically based on the manufacturers own testing and research, and they are meant to provide technicians with the most up-to-date information on how to diagnose and repair specific issues. Often the data is coming from dealerships warranty data. Typically, this data is from cars in the age from 0-3 years. OEM workshops use OEM TSBs on the challenges they face in the early days of the car’s lifetime. Why stop there? DDTSB wish to make new TSBs also on problems happening when the cars get older than 3 years.

Aftermarket TSBs
The TSBs found in DDTSB are referred to as Aftermarket TSBs. Aftermarket Technical Service Bulletins are documents that are created by third-party companies or organizations, rather than the original manufacturer. These bulletins are typically based on research, repair, and testing conducted by these third-party organizations. Aftermarket TSBs may offer alternative solutions to common problems or supply other information beyond what is included in the OE manufacturers’ bulletins.

Bulletins in DDTSB
Our TSBs are made by professional TSB creators at DDTSB and reviewed by hotline, brand specialists and perhaps also the author to the TSB if they are based on experience from one of our users. We get most of our data to TSBs from previous hotline cases, but we also have a huge network of part suppliers, specialists etc. that we cooperate with when doing research to a new TSB. We write with what we know at the time the TSB is released. When we learn more about the problem described in the TSB, we update the TSB with the latest information making sure we always have the latest information available on known problems. Our users are a big part of this. At the bottom of each TSB there is a feedback button where users can share additional information directly to the DDTSB team. Another way we differentiate from some OEM TSBs is that the data that we use is also based on cars older than 2-3 years (warranty period). As long as we receive an x-amount of questions about a problem in our hotline, we will continue to make TSBs on these subjects regardless the age of the car. We aim to write in terms of an average technician, and we take into consideration that some brand specific systems require some extra explanation. Our aim is to get as much necessary information into the TSBs as possible so the technician can solve the problem quickly and accurately.