DPA 5 PRO for Heavy Duty Diagnostics

General
We at Ryan’s automotive pride ourselves on the support we give with the products we sell,
As we believe that selling the product to the customer is only the 1st step and that ongoing support is very important so the customer can get good value from his equipment,
We are also in a great position to support these products as we use them every day in our own workshop,
Support and after sales service can sometimes be a very loosely used terms and it is not always clear what the supplier is committing to, this is why we want to explain as clearly as possible what both parties are committing to.
All of the below is based on units sold in Ireland (32 counties) and for outside Ireland it is not possible to provide all of the below support and after sales in the same forms, for example loaner units calling on site etc, so please enquire for more information if you are based outside of Ireland.

Warranty
The DG Technoliges DPA5 comes with 2 years warranty
And all warranty repairs if required will be either carried out on site or the unit picked up and taken back to Ryan’s Automotive for repairs and the unit may have to be sent back to the US. In the cases where we would get a courier to pick up the unit we would ask the workshop to pack up the unit carefully to avoid damage in transport.

Items excluded from the 2 year warranty are
Main cable and OBD connections,
Damage to the machine caused by incorrect power supply, Excessive dampness, or any other damage caused by fluid ingress, accidental damages, incorrect use damages or unauthorised modifications.

Delivery
Ryan’s Automotive or a courier will deliver the unit to your workshop.

Support
Ryan’s Automotive and or DG Technoliges can provide tool and software technical support by phone, our customer support portal, email or by logging into your unit via team viewer when needed (subject to fair use and subject to having the software on the latest version).
This support covers hardware and software support for the DPA5 interface and associated DG software and drivers.

Not included in the support
Does not cover OE manufactures software set up or support,
The above support does not include vehicle technical support but we are always willing to help customers were we can.

Repairs not covered by the warranty and after the warranty period
For repairs not covered by warranty or after the warranty we can assist in few different ways all at very reasonable rates,
1 Log into the unit via team viewer
2 Call on site and perform the necessary work and if needed take the unit back to Ryan’s Automotive for completion
3 Owner can deliverer the machine to Ryan’s Automotive to be repaired (this will save on call out or transportation fees)
4 Arrange to get the unit picked up and taken back to Ryan’s Automotive
5 Send out the necessary parts to the owner and advise over the phone how to perform the necessary operation
6 Provide a hire unit for the period that the unit is out of action (note this is chargeable for non warranty repairs and subject to availability)

Spare parts and optional connectors
We keep a stock of the following parts if required
Various OBD cables
USB cable